Franke products are built to last. From our commitment to using only the finest quality materials, to the state-of-the-art manufacturing techniques, we have absolute confidence in every product in our range.
The Franke General Guarantee
Our guarantee against manufacturing defects will apply, providing the product has been installed in accordance with Franke's installation instructions, the product has been used as recommended by Franke in normal domestic situations and a claim has been made in accordance with all applicable guarantee terms and conditions (including those set out below).
This guarantee does not cover damage caused by improper use, wilful or accidental damage, damage caused by negligence, normal wear and tear, scuffs or scratches, improper installation, improper storage, abnormal usage (including usage in extreme temperatures) or damage caused by improper maintenance or cleaning (including the use of unidentified chemicals or cleaners containing corrosive agents). Damage caused by impurities in water supply or acts beyond our control are not covered.
If you wish to make a claim under this guarantee, you must contact Franke as soon as you discover the manufacturing defect and must not use or install the product after you have discovered the defect. Any claims must be received within the specified guarantee period and must be accompanied by a copy of the invoice confirming the date of purchase and proof of ownership. [If you are not the original purchaser of the Franke product, Franke may also require you to provide proof that the benefit of this guarantee has been transferred to you.]
If Franke finds that a Franke product has a manufacturing defect and a valid claim has been made under this guarantee, Franke will replace or repair the defective product. Franke acting in its discretion will decide whether to replace or repair the defective product and this will be Franke’s only obligation under this guarantee in respect of the defective product. Franke may (at its discretion) agree to cover associated or ancillary costs to be incurred by you as a result of replacement or repair of Franke products under this guarantee. Any such costs must be reasonable and approved in advance by Franke. Franke reserves the right to inspect the product and the installation (or images of the product and installation) prior to agreeing to satisfy a claim under this guarantee.
Franke may discontinue products from time to time and makes no guarantee that it will continue to hold spare products or spare parts for discontinued products. Franke’s liability under this guarantee to repair or replace a defective product that has been discontinued will be subject to Franke holding the relevant product or spare parts. If Franke discontinues a product, it will use reasonable endeavouros to continue to hold spare parts for that product for at least five years after it is discontinued.
Any product or part which has been repaired or altered in any manner outside of Franke's factory, unless previously authorised in writing by Franke, will void this guarantee. Please contact us if you have any queries about whether your Franke product is covered by this guarantee or how to make a claim under this guarantee. Please see www.franke.com for details of your local Franke company.
It should be noted that in all instances Franke’s decision is final.
If you are a consumer, you have rights under law relating to the quality of the Franke product you have purchased in addition to the rights offered under this guarantee. This guarantee is in addition to and does not affect your legal rights.
Guarantee Claims
Should you wish to contact us regarding a guarantee claim, please ensure you provide us with the following information to avoid any unnecessary delay:
- Full Contact Name, Address and Telephone Number
- Proof of Purchase (please attach to email)
- Photographs showing full product and detail shots showing problem